RETURN AND REFUND POLICY

If you are not entirely satisfied with the item(s) that you purchased in our webshop, we are here to help.

Before making a return

Contact our Customer Service at tel. +45 6615 6133 or e-mail olino@olino.dk.

Please provide your order or invoice number when contacting our customer service and notify if you want a refund or a replacement of the item.

Our Customer Service will provide you with a Sales Return Order (SRO) number for the return.

NB Remember that garments made or altered specially for you, cannot be returned.

Making a return

Fill out the Return slip and send it along with the item – download the Return Slip here or ask for it at our Customer Service.

Return the item in the original packaging and the item must be unused and in the same condition as received. If not we reserve the right to deduct 30% from the sale price. We do not take items back that are specially customized for you.

You have 14 calendar days to return an item from the date you received it.

Return freight

For defective goods or wrong items compared to the ordered, Olino will arrange the freight and cover the freight cost. You will receive a return label to put on the package.

or

If you change your mind, about an item or size, simply book at pickup of the package at your local freight service provider and they will charge you the freight cost. You can also contact Olino, if you need any help with the return freight.

Return address: Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark

Olino A/S will only cover delivery costs, that are cleared with our Customer Service.

Refund and replacement

When we have received your item, we will inspect it.

Have you returned defective goods or wrong items and your return has been approved – Olino will send you a new item or refund you the purchase price to your credit card as per your choice.

or

Have you changed your mind and returned an item or want to change size and your return has been approved – Olino will refund you the purchase price of the item to your credit card. If you need another size you can make a new order in our webshop.

When refunding you will receive your payment as per your card issuer’s policies.

If you have any questions on how to return your item, please contact our Customer Service. They will be happy to help.

April 2023